If your radio is still currently covered under our 1-2 year manufacturer’s warranty and is not working
properly, please follow the instructions below for repair or replacement.

First call our Customer Service Department (800-888-8637) and explain the problem you are having. The majority of problems are minor and can be resolved over the phone.

However, if there is still a problem, ask the technician for an Return Authorization (RA) number and ship the radio to us.

If your radio falls outside of our 1-2 year warranty we may be able to fix it or replace it. You will be contacted if there is additional cost. Please ship your radio & all original components included accessory cables/brackets, etc. to the address below. Use the original packaging if possible.

IMPORTANT: Please include 

(1) a printed explanation of the problem(s) you are experiencing along with your phone/email address. 

(2) the return address you would like us to return your radio. 

(3) a dated copy of the original sales or purchase receipt

Custom Autosound
Attention: Repair Department, RA number 
1030 W. Williamson Ave.
Fullerton, CA 92833